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Housing and Welfare Benefits

If you have tenancy, benefit, eviction or homelessness queries we are here to help; free, impartial advice and guidance. You can call us on our Housing Hotline number below:

Welfare Benefits Advice

Have you been furloughed? Are you off sick? Are you worried about how to pay your rent? Not sure what you can claim or what you are entitled to? We can help. Our welfare benefits expert, Sally, can guide and advise you on what you should claim, how to make the claim and how much additional income you could receive. You can call her on 01206 579415 or email her on sally.egan@ymcaessex.org.uk

We can help with questions about:
– Universal Credit (all elements)
– Housing Benefit
– Income Support, Job Seekers Allowance, ESA, Tax Credits (old claims/legacy benefits not for new claimants)
– New style Job Seekers Allowance and new style ESA
– Local Council Tax Support
– Discretionary Housing Payments
– Council Tax Hardship Payments
– Trial calculations and overall benefits checks

Housing Advice

Have you been served with a Notice of Seeking Possession because you can’t pay your rent?  Are you facing eviction?  Are you already homeless?  We can help.

Our Housing expert, Sophie, can offer an ear to listen or practical information if you need it. The advice is not expected to replace legal help or advice from your local council but we can sign post you to relevant services, explain about homelessness help and accommodation and talk you through the legal processes and what help is available financially.  Give our housing hotline a call on 01206 579415 and ask for Sophie or email her on sophie.mattei@ymcacolchester.org.uk

Sophie can also give help and advice if you know a young person who needs accommodation or who can no longer stay with you.  We can also share information and resources about mental health support for young people if it would be helpful in this difficult time.

We can also help you on lots of other matters, so get in touch if you’d like any advice or support by emailing us: enquiries@ymcaessex.org.uk


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