We actively encourage feedback on the quality of the services delivered to our service users in every part of the service. We believe that service users, children, parents, and carers are entitled to expect courtesy and prompt, careful attention to their needs and wishes and we welcome suggestions on how to improve our service.
Complaints are viewed as an opportunity to improve our standards and are seen as one of several drivers for continuous improvement and Compliments are welcomed as a means of recognising good practice and sharing in successes.
The YMCA Essex Complaints and Compliments Policy is designed to promote feedback from service users, staff and external sources.
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If you would like to make a complaint or compliment, complaint or simply comment on our service then please complete this online form and we will get in touch with you.